Lost In Paradise Metal Print

Everything arrived as expected in good order. The product looked as described and as I had hoped.

i want to cancel it. I contacted the artist and I commissioned a design. I misunderstood him and I asked for the size and shape I liked believing he would change the design later. Please, not send the package, so I don't have to return it.

We love this piece! The metal makes it lightweight, easy to hang, and the colors vibrant. Thanks so much Sandy for the beautiful work!

The art is only surpassed by the artist. A lit-from-within human of the exquisite kind! She bleeds on the world and magic grows in its place!

Let me preface this by saying I've purchased multiple metal prints from Fine Art America in the past and have not had any issues. Unfortunately I had one with this metal print. The photo content itself is great - the artist did a great job capturing Broken Top. it's the Fine Art America metal print manufacturing process and unresponsive customer service that gets low marks. When I received it (packaged with another metal print which was just fine) this had a pinpoint dent in the back of the metal which caused a point defect to protrude in an noticeable spot. The upper left corner of the frame was bent as well. Packaging was not dented at all, and the other metal print which I got was undamaged as well, so I can only conclude this happened during the manufacturing process. I sent a web form to customer service nearly 3 weeks ago with extensive pictures about this. I never got a response. Last week I tried started the automated returns process (which requires me to ship back the defective print at my expense which I read on the forums that damaged prints can be replaced free of charge) only to find out it needed to be received in 2 days because I was up against the 30 day limit. I shouldn't have waited so long to get a response, and/or should have been e-mailing customer support daily to get this resolved. In an ideal world Fine Art America would have sent me a replacement metal print and I would have fawned over the customer service and rated this 5 stars. Instead I have a metal print which I can't really hang and am out $300, and the artist unfairly gets a 1 star review. Not their fault Fine Art America messed this one up.