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Abbie Shores

2 Months Ago

Working With Us And Etsy - Explanation

We are listed as a production supplier on Etsy, so when you upload your images there you can then tick us as the production partner

You upload the image to Etsy you are selling (you may download and use our images from your pages here as examples) and then, when someone purchases one, you then purchase here and put their address in for the shipping

The products are drop-shipped directly to your customer using generic packaging materials (boxes, tubes, etc.). The only branding that appears with the delivery is on the packing slip/invoice. I'm sorry to report that we do not offer custom branding.

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Joshua House

2 Months Ago

Great to know!

Custom branding would become too cost prohibitive very quickly so not having it makes perfect sense.

 

Abbie Shores

2 Months Ago

Unfortunately yes. But it is not far off it this way.... some companies add all the price too :-O :-)

 

Rich Franco

2 Months Ago

Abbie,

This sounds terrific! So let me get this straight. I can join Etsy and list a bunch of images.

1.CAN I ALSO LIST ALL THE PRODUCTS that Pixels sells??? Are there limits to the product lines I can offer? How do I show the products I have on Pixels, on Etsy?

2. Is the link between Etsy and FAA/Pixels more of a vendor relationship? Why isn't it a direct link, somebody buys something from my new Etsy account and FAA just takes over from there? Why does the artist need to provide the buyer's info, seems redundant to me. If Etsy already has the delivery info, why does the FAA/Pixel artist need to provide the drop ship info. Plenty of opportunity for "operator error"....especially from me! LOL. I would think a simple matter to have Etsy provide the delivery info directly to FAA?

3. I haven't done anything with Etsy, but wonder if I should limit my images, relative to the 5600+ that I now have up on Pixels? Is it suggested to have the same costs on Etsy as on my Pixels site?

This sounds like a great opportunity!

Rich

 

Linda Brody

2 Months Ago

would seem like we would be paying commission to both Etsy and FAA? How does that work? Does FAA take less profit if there is a sale through Etsy? Not on Etsy, but have considered it for my original paintings...... Need to set up a separate bank account.

 

Abbie Shores

2 Months Ago

We are just down as a production partner. Etsy vet where people print their images. Has to be organic and stuff

So we do nothing at all over there. We are nothing to do with Etsy. You are.

As I stated above, if you have an Etsy store, you load the images and then we are on the list as productions partners.

You then take the order from your own store on Etsy and we will drop ship for you once you have ordered from us.

I get a lot of queries about Etsy from people who have stores there and this is what they have to do

We are not affiliated with them
We have no apps with or for them yet
We are just tick-able when you add your work so that Etsy will approve the print sales

You have to do everything else as it is your Etsy store.

No Linda, we do not take less for images. You are already paying the base price when you are logged in here.

When you upload to Etsy you put whatever we charge, plus your profit and shipping

 

Rebecca Wang

2 Months Ago

This is great! Just one question, what are the shipping costs? Is there a chart you can refer me to, or do I have to put each print in my shopping cart to see how much shipping is?

 

Roger Swezey

2 Months Ago

Re: Shipping cost

How does this jibe with Etsy's "Free Shipping" policy?

 

Nancy Merkle

2 Months Ago

I've always wondered about returns, too. I sold a few FAA prints on Etsy and then got nervous about possible returns and uncertainty how to handle them, so no longer sell prints there. I agree, Roger, the new free shipping policy is confusing, too. Not sure how that would work.

 

Rebecca Wang

2 Months Ago

Free shipping means you add the cost of shipping into the price, rather than as a separate charge. Example: If an 8x10 print costs you $12, and shipping is $6, the total cost to you is $18. Then you want to add in your profit, say $4, then the total you charge the customer is $22 for the print. Shipping is already included in that price, but they see "free shipping" in the listing. Free shipping is not really free! :)

 

Abbie Shores

2 Months Ago

As you only are putting a few select prints up, I'd choose to ship only where you think your customers are likely to be from, and add the image to your cart and check the shipping to that area

I can help better when I'm in my laptop as I have a few facts and links, but that will have to wait until tomorrow.

That includes about returns etc

 

Rich Franco

2 Months Ago

Abbie,

Did you see my question about "products"? Can we offer more than just prints?

What exactly is the advantage? If I, as an artist upload 10 images from my stash and not connect them to FAA, and then I sell one, seems I need to go through the same process. Order a print from FAA/Pixels and then add the info to where it should be shipped.....??? What am I missing?

Rich

 

Bradford Martin

2 Months Ago

Rich- That advantage is that FAA is an approved order fulfillment company.
"We are just tick-able when you add your work so that Etsy will approve the print sales

 

Roger Swezey

2 Months Ago

On Etsy, I'm totally responsible in supplying the tangible work

Whose responsible if FAA/Pixels, for one reason or another, decides not to print?.

I understand if this was just POD, but it's sort of a hybrid, instead

Where it is MY customer, not FAA/Pixels

 

Mike Breau

2 Months Ago

Who is responsible for custom duty charges if outside the U.S.?
Does that have to be included in free shipping configurations?

 

Abbie Shores

2 Months Ago

You'll need to contact Etsy for Etsy related questions

Etsy is your own shop
The customers there are yours
All sales related questions therefore are between you and Etsy

You need someone to print the work.
We are ones that you come to for that.
So the only thing we are doing is taking your order from you, and then shipping to your customer
Anything else to do with that sale is down to you and etsy
here, for that sale, you would just be classed as the purchaser not the seller. that is because you are a customer and you are purchasing from us but just shipping to someone else.

The reason it is news that we are a production partner is that Etsy demand to know who will be doing the printing. They only allow certain printers. people were having to come to us and ask us all of Etsy's questions when opening an Etsy account for prints.. We are now an accepted printer that you can tick when you upload your products so people do not have to jump through hoops every time

Here on this site you can only sell our products with your images on. So you can advertise originals but there is no place for anyone to purchase them
On etsy you can actually sell your originals alongside the products that your images are on plus anything else you want to sell like arts and crafts.

This just makes that easier.




 

Abbie Shores

2 Months Ago

SHIPPING

so you know for your customers on Etsy,

Our shipping times depend on where the product is being shipped from and to.

Ship times from and to the same region (US to US, UK to UK or Europe, etc.) are approximately 3-7 days and ship times from region to region (US to Canada, US to UK or Europe, etc.) are approximately 7-14 days.

You can see which products ship from which location here:
https://pixels.com/global-print-on-demand-manufacturing-network.html

 

Abbie Shores

2 Months Ago

CANCELLATIONS

To cancel, you will need to reach out to our Customer Care team directly at support-tickets- at - fineartamerica.com, where our Customer Care managers will be able to assist you. Please be sure to provide the Fine Art America / Pixels.com order number and reason for canceling. As always, if you need something escalated, contact myself, but start with our Customer Care managers first.

 

Abbie Shores

2 Months Ago

RETURNS

The person who ordered through your Etsy store is your customer.

You are our customer.

If your customer cancels an order or wants a refund, you can handle that however you want to handle it.

If you would like to cancel your order with us or request a refund, please contact us using the form on the following page:

https://pixels.com/contactus.html?tab=contactus

Here's how returns work (there are two options):

Option #1:
If you're not happy with a purchase that you made through us, for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the purchase price. Please note, Pixels does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

Click here to begin a return:
http://pixels.com/returnsstep1.html?newrma=true

If you don't have the product in your possession (i.e. your buyer still has it), then you'll need to e-mail the RMA label to the buyer so that he/she can attach it to the outside of the package that is being used to return the product.

Option #2:
We may be able to issue a refund without your customer having to ship the product back to us, but first, you need to email support-tickets- at - fineartamerica.com with your order number and photos of the issue to ask if this is an available option.

If our customer care team replies that you can do this, please take the following steps:

1. Have your buyer destroy the product(s).
2. Attach a photo of the destroyed product(s).
3. We will then issue your a refund minus the original shipping cost, and then you can refund your customer.
4. The buyer can then dispose of the destroyed product(s).

Again, please note, we can only issue refunds within 30 days of the purchase date.

 

Devendra Patel

2 Months Ago

Esty have more competition than FAA, if I work passionately in FAA sure I'll get more sales then Esty.

 

Roger Swezey

2 Months Ago

Prove to me that I am wrong

When I say that I would have a print in hand, before I would post it on Etsy

 

Nancy Merkle

2 Months Ago

I think I'm with you, Roger. I'll be watching this conversation.

 

Abbie Shores

2 Months Ago

Just to say this is not actually new. We have been a production agent there for a while now and there are hundreds and hundreds of people selling through their own Etsy stores using us already

I am just adding all my quick helpfiles to this forum and this is one of them. It is not new

 

Bradford Martin

2 Months Ago

Is drop shipping that hard of a concept? If you want to drop ship and use FAA as a supplier, they are approved and you can check the box. That's it. Nothing more to discuss.

If you would rather ship from your location, that is not drop shipping. Nothing to discuss here, if you are set on doing that. Abbie provided some info. I don't get all the other questions. You are selling on Etsy. Etsy wants to ensure that those who sell there have a reliable fulfilment supplier, if they are letting the supplier ship direct. That's all! Nothing left to discuss! This is not Etsy.
Roger why does anyone need to prove you right or wrong. There are advantages to doing it either way. If anything goes wrong it is YOUR PROBLEM. So do it YOUR WAY. What more proof could there be?

As for me I would rather not pay for shipping twice.

 

Carel Schmidlkofer

2 Months Ago

Well, shiver me timbers, I had no idea! I have several Etsy shops but not for my digital art. I'm going to set one up right away with FAA as my production partner. Yay! A perfect project for a slow Sunday. Thank you Abbie.

 

Roger Swezey

2 Months Ago

Bradford,

I suppose we come here by 2 different routes

Since I make so much more of my income on-line, selling tangible originals

Even here on FAA/Pixels, where I deal directly with the buyers

And that is certainly true on Etsy.

When I sell on Etsy, I have to make sure that I have that piece on hand, to be shipped out in 3 business days.

So far, I'm reluctant to change that commitment.

And shipping costs, to me, is not enough reason to change.


I do, however, have a separate account here (R Allen Swezey) for selling POD, where I do accept that the responsibility goes to Sean

 

Abbie Shores

2 Months Ago

Very welcome Carel :-)

 

Carel Schmidlkofer

2 Months Ago

I look forward to hearing more about partnering with FAA here, Abbie. And I hope some already partnering with FAA on Etsy will share their experiences here.

 

Rich Franco

2 Months Ago

Bradford,

Are YOU selling on Etsy? Is it that simple? A single click and ALL the information is transferred to FAA, buyers product and information? Or does the artist STILL have to order the product themselves AND fill in the drop ship address,etc.?

Rich

 

Abbie Shores

2 Months Ago

Rich

I suggest you read all I have written. I have clearly explained how it works

For anything else you need to see Etsy and their help files

 

Roger Swezey

2 Months Ago

Abbie,

RE...." you are a customer and you are purchasing from us but just shipping to someone else. "

I hate to be a pain in the ass, but

How do I know how much to charge, when I don't know ahead of customer purchase, how much FAA is charging me?

 

Rich Franco

2 Months Ago

Abbie,

Maybe I missed something? Now that FAA is a "partner", is it a single click and all the information of the buyer is sent over, or do I need to add it myself....??? If a single click, then really terrific, if not, then adds the potential for errors, ...right? Seems an important item....


Rich

 

Abbie Shores

2 Months Ago

I'm not sure where I didn't explain how it works

"You upload the image to Etsy you are selling (you may download and use our images from your pages as examples) and then, when someone purchases one, you then purchase here and put their address in for the shipping

The products are drop-shipped directly to your customer using generic packaging materials (boxes, tubes, etc.). The only branding that appears with the delivery is on the packing slip/invoice. I'm sorry to report that we do not offer custom branding."

 

Abbie Shores

2 Months Ago

I've added two words. "...Download and..."

 

Rich Franco

2 Months Ago

Abbie,

Thanks.

Was hoping that the buyer's info was just a click and not something the seller had to re-type in, which always adds another potential error. Ideally, there would be a few boxes, of approved "printers" and one could just click on the box of your printer and be done, product info passed on and no transferring name, address, etc.

Rich

 

Bradford Martin

2 Months Ago

I think people are making this into something it isn't. I don't see anything about FAA partnering with Etsy. All they are saying is if you are using FAA for order fulfilment, FAA will let you put in YOUR customers shipping address, so you don't have ship it your your place and reship. I don't sell on Etsy but apparently Etsy wants to know if you are doing this and using a supplier. And they have a list of suppliers that are commonly used and FAA is one. That's it!!!! I didn't know about the 3 day shipping rule .Quite obviously if you get an order on Etsy and you don't have the product on hand you must then order it on FAA and have it shipped. Quite obviously you have to price it on Etsy so the shipping cost is covered. And quite obviously you need to find that out as best you can before listing for sale on Etsy. Just put in an order here and have it shipped somewhere and the don't check out. Look on Etsy for questions about what Etsy allows.

 

Peggy Collins

2 Months Ago

There is no three-day shipping rule on Etsy. You input all parameters on Etsy including shipping times which can vary for different products. Allow some extra shipping time just in case.

It really is extremely simple. But it takes some time to set up your Etsy shop. For many years now Etsy has allowed "partnered manufacturers" but they want to know that's what you're doing and you have to specify that in your Etsy shop. They want to know if you're drop shipping instead of printing things yourself. It's nothing new that FAA can be a partnered manufacturer and fulfill your Etsy orders. I've been doing it for years.

 

Rich Franco

2 Months Ago

Bradford,

"Quite Obviously" you like using quite obviously.....AND quite obviously, would be better, if, as I mentioned above, a single box that could transfer the buyers's info and product purchased....obviously.....

Peggy,

Thanks. What would you suggest for me to do to start out on Etsy? 10 items, all the same size? Or can you do as Pixels and offer all the sizes they have? What about products, can everything offered on my Pixels site be offered on Etsy? Would I want to do that?

Rich

 

Roger Swezey

2 Months Ago

RE: 3 Day Shipping Rule on Etsy

That's my own personal requirement I put on myself, upon a sale

 

Abbie Shores

2 Months Ago

SHIPPING PRICES

You do know what we charge by adding an item that you are going to sell, into the cart and put in a state

Most people choose a country to ship to. Not everyone does international shipping so that makes it easier in and unto itself. The reason mainly is most people on Etsy are shipping their own products direct themselves and do not want the hassle of customs and transport costs.

So choose where you wish to ship to... ie USA only

So that is very easy. Say you are going to sell art prints. I would go to the your FAA/Pixels cart. Add an art print in the size you wish to sell. Put in the state.... see the price, jot it down

Now take that out and add the largest print.

You now have a rough guesstimate of how much it will cost to ship and art print across the USA

If you wish to add free shipping, add that cost into the actual cost of the print.

Otherwise add to your shipping cost

Now you ARE going to lose a couple of dollars on some sales, and you will make a couple of dollars on others. That is the way it works, but you know that you are in the region of the cost of shipping a print

If you want to ship to Europe it works in exactly the same way

It takes a little time to set up yes, but you then can sell on any other site, like eBay, Amazon, Etsy etc knowing you have your costs worked out

Everyone has their own way of working it out, you just have to find yours


 

R Allen Swezey

2 Months Ago

I suppose since I'll be selling prints on Etsy, I can't post all with all their permutations, so I'll have to be selective.

I have a feeling that there will be interested buyers, who'll want something not posted.

I can't ethically ( perhaps legally) referred them to this site., cutting out Etsy.

So I suppose I would have to find out exactly what the potential buyer wants....Find the total FAA/Pixels cost for that particular item...Post that image with my price on Etsy and go from there...Hoping that the individual hasn't by then lost interest.

 

Roger Swezey

2 Months Ago

My the way, quite often, I'm asked on Etsy (Convo) if I have other sculptural pieces, not posted, available.

Asking them want they want....Finding out that they're not sure....Photographing what I guess they might want......E-mailing them the photos....Waiting and sometimes waiting and waiting for their response....If and when they do respond, post the photo on Etsy with the title: "Only for_______".....Start Packing the piece,waiting hopefully to complete the transaction.

But I will only go through with this rigmarole, when hundreds of dollars are at stake

 

Carel Schmidlkofer

2 Months Ago

After reading everything here and looking over Etsy's policies, I have opted not to partner with FAA. It is impossible for me to calculate where a customer might buy from to enter a shipping price. FAA recommends calculating shipping costs from where a customer will buy from but that is unrealistic with FAA's many shipping ports in the U.S. and no way to know where a buyer may come from - forget international sales. In addition, I need shipping container dimensions when I list my print to calculate shipping costs for a buyer. I have no idea what those would be. It is so much easier for me to sell here and on similar art sites than fanangle with these headaches as well as recalculating all my Etsy prices to accommodate FAA's cut as well. I posted on an Etsy forum about using partners for prints there were suggestions for several POD services that weren't as complex as FAA - for example, one shipping location, estimated shipping and shipping box sizes in advance of listing and I could get the price of the print in advance I would be charged to calculate into my Etsy price. I had hoped to hear more from people here using Etsy and FAA, but that was not the case. So for now I'll keep my life uncomplicated.

 

Yuri Tomashevi

2 Months Ago

Abbie,

"So the only thing we are doing is taking your order from you, and then shipping to your customer".

I think that when FAA sells an item to its creator - then a creator's margin is set to zero. With that an FAA (as a production supplier) price of the item would not include my margin. Should I set up my margin at Etsy site?

 

Abbie Shores

2 Months Ago

Yuri

Yes, you would add the price we charge you, and the markup, plus your shipping

https://www.etsy.com/uk/shop/YoursByShores

 

Rebecca Wang

2 Months Ago

Hey Abbie: I have a question about International (non-US) orders and duty taxes. I would love the ability to add international orders to my Etsy store, but do not want to be hit by any surprise duties. I am focusing on art prints only for the time being.

It is my understanding that, if for example a customer in the UK purchases my art print, since there is a fullfillment center in the UK, then they should not be charged a duty tax, is that true?

If international orders all need to pay a duty, then how do I handle that, since I am the one who is placing the order for them?

 

Abbie Shores

2 Months Ago

I cannot answer which need duty paying.

If I purchase a pillow in the UK, I pay duty if it has an insert. I do not if it does not have one

Some things do not ship from UK

UK only has certain frames for example

It can get very confusing... even for me https://fineartamerica.com/global-print-on-demand-manufacturing-network.html

and some amounts in duty are astronomical

I paid the same amount in duty once as the actual item cost me



 

Rebecca Wang

2 Months Ago

I am asking about art prints only (paper prints).

 

Rebecca Wang

2 Months Ago

According to the map, THrow Pillows are only printed in the United States. So then it would ship from the US to another country and then it makes sense they have to pay a duty.

But if the customer lives in a country that has a fulfillment center (like Canada or the UK for Art Prints, for example) since it is NOT shipping to their location from the US, but rather from their own home country, do they still have to pay a duty tax? This is my question.

 

Abbie Shores

2 Months Ago

art prints probably not, no

framed prints, yes as UK only have a certain few frames

 

Rebecca Wang

2 Months Ago

OK great, thank you Abbie!

 

Lise Winne

2 Months Ago

I started a store on Etsy in 2005, and at that time they were stringent about handmade. Now, not so much and they allow drop shipping.

But just to warn those who want to start up a new store there, it is so much work, way more work than FAA by a long shot. It may be worth it, especially if you have something on FAA that consistently gets good views and sales.

I have used FAA for drop shipping - with good results. Not for Etsy, but for another Etsy-like venue (sorta Etsy-like I should say).

But ... as for Etsy, you will be doing a lot less art work, and more picture loading, adding descriptions (and learning about how to write good descriptions and tags for SEO), marketing, constantly answering e-mails from customers, buying packaging materials, buying storage room to fit your packages and your inventory, writing invoices, keeping good financial records, joining teams (also for marketing), and dealing with Etsy's ever changing policies and listing procedures.

Then when you go do a show, or get sick, you feel you have to put your shop in vacation mode (close it up) because you have to be ever-attentive to your customers and get their packages to them ASAP, wasting money while your shop is closed. If you are advertising with Google and Facebook (which you are encouraged to do), you will be wasting even more while your shop is closed.

On Etsy, listings expire, so you have to keep on top of that.

I've been on many teams on Etsy, a couple of them for over a decade, and I can say that the high majority of people on those teams ended up leaving Etsy and going with their own website. In 2005, you could get seen on Etsy. You can't now unless you are willing to pay for it. So for all the work you do on Etsy, you could have your own website and keep your customers in your own shop.

 

Nancy Merkle

2 Months Ago

I agree with Lise. The cost in time, money, and storage space to operate my Etsy shop has been rising consistently since the company went public and started squeezing sellers with higher fees, advertising costs, and free shipping. In addition, the competition is fierce. This past year, for the first time since 2007, I have considered closing my Etsy shop and concentrating my time and effort in other directions.

 

Sally Trace

1 Month Ago

FAA shipping charges are very clear in our shopping carts here. Sometimes you need to put in a more full address than just the country or state. This can be important with really large sizes going to somewhere like Alaska or New Zealand. Nowadays it's easy to find sample addresses for most locations by Googling "sample address to xxxx". Also, you will get a better shipping cost when you are signed in.

Yes, to all of you who said..... it is an enormous amount of work to do this on Etsy. and Etsy is less and less friendly to small sellers, following the eBay playbook. But they still have a wonderful customer base. For now.

 

Abbie Shores

1 Month Ago

Thanks Sally! Great information

 

Beckie Renee

1 Month Ago

Thank you!! This is exactly the information I was just looking for. :)

 

Marilyn Wilson

1 Month Ago

Just chiming in here because I want to follow this conversation.

 

Jennifer White

1 Month Ago

I tried to sell on Etsy for a while using FAA as a dropshipper before they were on the list of selected approved productions companies. I just got approval from Etsy via email to use FAA. Good to know they are now on the list.

I just found it to time consuming to try and add another store to promote on top of FAA and other places. I just couldn't find the time. I think if you already have an established Etsy store and have made several sales then you don't have to promote it as much because you should appear closer to the top in searches. But to be a new store, trying to learn how everything works plus trying to promote it and pay their fees, I gave it up. I only sold 1 item there and it was actually some coasters I made myself.

I do know several here that have a lot of success doing it, but again they are already established stores. Etsy has a lot of competition so it takes a while to get built up just like FAA. So if you have the time to add another store to promote, other's have had success.

 

Betsy Podlach

12 Days Ago

How does one get the images created here onto Etsy? I mean the images and the page and all that onto that website?

I am pretty bad at computer stuff and feel overwhelmed trying to figure out certain things - is there a way to copy one's page on Fine Art America and have it published on Etsy?

 

Deborah League

12 Days Ago

following

 

Abbie Shores

12 Days Ago

You upload them there... Well small copies.

 

Christina Rollo

12 Days Ago

"is there a way to copy one's page on Fine Art America and have it published on Etsy?"

NO, you have to create a listing for each image just like you do on FAA. You upload low res images on Etsy for display, fill in description, tags, prices, etc. Etsy charges .20 per listing every 4 months.

 

Deborah League

10 Days Ago

If we add FAA as a production partner, but sometimes find it easier to fill the order ourselves, that remains an option right. Said another way, if I add FAA, but for any given sale, if I decide not to use FAA and the printer/shipper, that's my option, correct?

 

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