Faq

Thanks, Abbie. So funny, as I just had one of these questions answered immediately by looking at this!!! I appreciate it.

Thank you for this information!

Great links to read.

Isn't Pixels and Fine Art America one and the same? When I joined many years ago it was with FAA, and then my page got transferred to Pixels. Do I also have a FAA page and do new uploads I put in one show up in the other?

Choose the site you want to use and use that. The other will show automatically.

Just household... Fine Art America
Selling everything? Pixels

Thank you so much for the helpful information, love it.

Great idea to get all these links in one! Thanks. Easy to navigate.

WHAT DOES "STICKY" MEAN?

Thank You for Posting!

Hi Abbey-
I would like to introduce myself, my name is Gabby Tary.
And actually I'm tickled pink about FAA. First of all I'm honored my name does show up when searching, lol.
I've been a part of FAA for some time, but only recently did I discover the value.
Must admit when you changed the homepage I went crazy happy, I started to investigate further.

However, the reason I'm communicating with you is to ask a few questions about the website I'm building within FAA.
In fact, and I know this is a big favor to ask, if you could look at it.
I want to make sure technically I'm not screwing up the payment part.

Or a link to do's and don't when building a website within FAA.

- The artist on FAA are incredible ,so at first I'm like OMG how can I call myself an artist, but then I
discovered that the products are absolutely great looking with some of my work.

So the problem I have, even when I don't price the product it still shows up and some art isn't meant to be on products..

But then I discovered that I can do a whole lot in that little box with HTML, since I can code
that's great. So I chose the images and then linked it directly to the page where they can buy it.
So I figured that out but I can't figure out how to filter those products out when I click on links that is in FAA .

So is there anyway besides not adding the price to product I can filter out those products which don't look good with the art?

And yes, I agree with you on the article about selling, that's my next step once my website is finished.
And what people don't realize, promotion is hell. And promotion is a full time job.
I've done nothing yet, because I want the website to look good.
Thank you I'm sorry about the long post
Gabby:)

Abbie,

Please consider adding the rules for Group admins to the list.

Also, are there rules for contest creators? Can we limit the emails from contests also?
(I don;t think "voting in two days" and "voting begins today" and "one day left in voting" and "Only 15 hours left in voting" and on, and on are necessary nor productive)

Thanks for your consideration.

I'll be in shortly to follow up

Hello

If you choose not to sell something, leave the space for markup totally blank. Not even a space.

You cannot choose between canvas, metal, acrylic, framed or paper prints etc. Only the products or all the prints

Search pages (such as particular product searches) take 24 hours after the prices added to be shown

Use DEFAULT SETTINGS to change pricing for future images
Use BULK IMAGE EDIT for existing images or
EDIT IMAGE for singles

It takes a couple of days for the other pages to catch up with changes

Dan

Yes I will add a link to the group guidelines and have a chat with Sean about the contests emails although there are already spamming rules in place that may work.

Thank you for this information L Cecka!
As I am new here, this is very helpful!

I've been a member of FAA for years, but I still don't know all the site provides!

Thank you so much for these links! I've had a neglected account here for a long time but have just recently been freed up to start working on my art full time. Whee! This info will be so helpful in learning what's available and how to use it.

I am new! How do I like and comment on art? How do other artists follow me?

I ordered one of my own prints just so that I could see the quality (which is nice), however I did not log into my retail account. Will I still get my commission on the print?

Scarlett, if not on the account that uploaded the art, you paid our price, plus yours. So you'll get your royalties

If logged into the artists account that uploaded the work, you don't get paid the royalties and purchased at a lower price

How do I add a profile image? (Sorry, I find the answer already :) )

How and where is the ability to send a newsletter? And how do it find my list of people who have signed up?

So, this is the Main Discussion Page. So are there others?

Could I start my discussions somewhere else than here, MAIN discussion area.

Barbara,

email campaigns are for premium members. You also need to be ok'ayed for these so if you are a premium member just let me know and I will pass this to our developer

Added IPTC and why it is important to use it before upload

This is a follow up to my own question above.

I submitted a tech support request and Abbie replied quickly with "Please check the currency you are viewing on (footer)."

That was the problem. For some reason Pixels had me in Ottawa, Ontario, Canada using Canadian currency! And I live in Sister Bay, Wisconsin. Don't know how that would have happened. I've corrected my location and that solved it.

Dave

I'm a paid artist and have another artist friend who has reached out to me with a problem she's having logging in. I'm not finding help for this anywhere. She is a new, paid member and hasn't been able to log into her account. She set some basic things up initially, but would like to dig into it more now and is unable to log in.

She tries to reset her password but never gets the email. She has tried multiple times since September and has checked her Junk folders but is not receiving that reset email for whatever reason. She only uses one email address (a simple one that she wouldn't make an error in). I've tested her email with her and it's fine. One suspicious thing is I sent her a message through the pixels contact button on her artist page and she hasn't received that either.

She uses Chrome and Firefox on Windows on a PC.

She phone and was told to go to the Contact page and fill out the form. She has done that about three times and never gets a response. She has tried everything she can. I've tried to help her from different angles and have ruled out different possible problems. We've run out of options.

Is there any way someone can contact her by phone or manually by email (not through the site platform), verify her identity then reset the password for her to something simple. That way she can log in, change her password and get onto the business of setting up the rest of her account? I don't want to reveal her name and email address in the open here, I can provide it privately. Thanks.

It's very simple... If she's not getting emails, all of which were sent, she's not getting the emails.

A couple of email programmes block us entirely but it's more than likely that all the emails are sitting in her spam folder.

If you are happy to be liaison, message me

H.i everyone.

Thank you for the information.

Sou um novo membro deste site, e gostaria de saber se a produção de conteúdo para o blog pode atrair novos visitantes com base em busca pelo google? grato.

One of my images (zebra) is not offered as any kind of print. There may be more. I think I set the prices for everything to default as instructed. I want all products available for purchase so I know everything is working correctly. What do I need to do?

Hi Karen,

Your Zebra image is 370 x 462 pixels in size –

Much too small for really anything – Even stickers should be 830 pixels and up.

That is why prints are not showing – FAA will only show prints that your size image will produce.

My suggestion – what ever you are taking pictures with – look for settings and adjust images to the largest available size. Then post those images.

For Instance - A 2000 x 3000 pixels image will allow printing of a 20” x 30” print.


If you are working with digital - start with a large canvas.


Open the link below for more information about size –


https://fineartamerica.com/showmessages.php?messageid=6763465

Thank you, David. I picked the wrong photo to upload! Sorry! Love your artwork! LF

Are Descriptions and Key words new and automatically added?
Sometimes there are errors like sunrise and sunset?

They are now, its a new AI thing, it won't be able to know if its one or the other, just correct the parts you don't like.


----Mike Savad

Thanks Mike.

Thank you very much for your support!

I have a question about pricing. I just joined a few weeks ago, set all my markups. Now I see everything's been discounted a lot and I didn't change anything. Any suggestions? I contacted tech support but have not heard back. Thanks.

@Heidi, there was a sale over the past weekend. If you do not wish to be included in random sales you can choose to opt out in Settings but then you won't be in search.

We do offer discounts sometimes in two ways

1. HOLIDAY promotions. You can not stop us offering these discounts but they do not come from your mark-up
2. SITEWIDE DISCOUNTS. You may turn these off at any time https://fineartamerica.com/controlpanel/discountsettings.html

Added instructions for the new metal prints

Help please, I can't get my profile picture to upload. When I try it throws me out to log in again. No matter what.

Hi James,

That sounds strange - -

While on your home page > Tape on your Profile Picture > Tap on Upload New > Choose your image –

Don’t forget the image should be no more than 960 X 1087 Pixels.

Also be sure you only have one Pixels/FAA site open.

If this won’t work – try rebooting your computer / tablet / phone - then try again.


If all else fails contact Technical Support –

https://fineartamerica.com/contactus.html?tab=contactus

Good afternoon, I would like to know how to put the photo on the profile, the size is correct.

Helpful links :)

Is there a marketing calendar or something? How do I find out about your site-wide promotions before they happen so that I can, in turn, promote them on my social media? I only learn about them if I open the FAA website and since I work on it usually at night, I've already missed my window to advertise the promotion.

@Dianne - they don't tell you because people promote too early and they wait for the sale and in the meantime there are no sales because of it. There haven't been any promotions, the 20% off happens randomly if you visit the site often enough. Black friday etc would be coming up ish. You can also make your own discount but it will be off only your total you make.


----Mike Savad

When I post a new image only 1 page of my collections comes up and I can't add to specific collections.
Is there a fix?

Abbie,
Can you tell me why a member's pages would react the way this artist's pages do?
https://fineartamerica.com/profiles/1-suzanne-leclair?tab=artwork&page=9
From my view most of her images seem not to be on the pages....no titles are present and many of the pages appear blank yet she has more than 600 images..... I am wondering why that might happen.........if you do not see it like that or it appears normal please let me know, Thank you tdp

Thanks for the information

Great info to have. Thanks.