Hi Abbie, Customer Service did respond to say that the order had shipped on August 30th, but when I just called UPS with the tracking #, they said that although a label was created, UPS was not in possession of the package. Once UPS has possession of the package, they can start providing me with delivery status. Should I give it a couple more days before checking back?
I was talking too with CS yesterday about 2 of the Billboard Canvas I am wating for.
I ordered them 27 of August, and still in Processing Status both, while estimated shipping time was 30 of august.
I was worried they were not even printed yet.
Because the 1st camvas was shipped in 3 days from the ordering, and was delivered after in 4 days.
J. wrote that they were printed and shipped but takes time in transit. But the status never changed from processing to shipped.
So I am waiting, hopefully it just takes a bit more time, but is strange because to compare with the first is longer, and seems nothing happening, no email...
At my company I work in customer service and I can go days without a unhappy customer and then bang someone is really unhappy. Generally you will order from here for years with Mary a problem but all businesses will have something happen from time to time.
A speedy email reply fixes much for most problems and having someone like Abbie to help out fixes the rest..
Update from the message I received from CS last week which said they would reprocess my Aug 27 order ASAP this week:
I contacted CS this Monday at 1030 PM for my new tracking # (assuming they would have been shipped first thing on Monday). On Tuesday, around 10 AM, I got a response that my tracking # would be sent to me ASAP.
Response found in junk mail. Allison said it would ship tomorrow, Thursday.
Hi. Im in the same position. I have ordered two posters and about a month ago I received an email that they are shipped. But I still haven't got them. I have tried to email CS THREE times but no answer. I don't know what to do.
Isa, they did contact the printer to issue the tracking number. I've let them know nobody contacted you about that. You should get an email today. Please check your spam folder also later if you don't get one