...if you are not getting sales notifications and other emails from FAA. Up until yesterday, the last time I got any sort of email from FAA was when there was that batch of sales notifications sent out to sort of “catch up” on an apparent backlog.
The other day I put something in the shopping cart and that started the “you’ve got something in your shopping cart emails” from FAA that are coming through so EarthLink doesn’t have a block on the FAA domain anyway.
So started wondering, if someone sends a message from your profile to your email, does that go through? I tried it and it looks like the answer is likely no, if you are not getting sales notifications and those codes from the contest and whatever else you are supposed to get.
This really blows and probably explains why I’ve gotten a total of zero contacts from all the business cards I’ve passed out while traveling, one other inquiry and not even any phishing emails through there lately.
They don’t arrive in the spam filter, they just don’t come at all.
So if FAA can’t do anything about this, might want to invest some time and try to fix it on your end or you may be losing sales leads.
I've personally had no issues with getting emails from FAA. I've gotten every single email for my last 70 or so sales dating back a few months since they fixed their mail server. I also get the weekly updates and customer inquiries.
it doesn't go through. in the past i remember seeing contactsuccessful.html a few times but the box was empty. comcast ate it. switching to google i get about 98% of them.
but the real troubling thing is, nothing has been done, the mail from this site should be coming from some other version of the site that isn't connected to us. customers that write in - will get ignored, from their point of view. even if they got a flood of mail back. yet this hasn't been fixed here. the answer always is - they spam us, change the email, but customers won't do that.
for a while i switched my mail to a place i pay for, and they too started to destroy mail and the customer support said it had to be there, and we don't know how to change it. so now i have gmail, which doesn't look that professional.
I know when I had an AOL account as my contact I didn't get any weekly notifications. I had a second site here for a while with a Gmail account and I did gt notifications. I generally got my sales notifications but not always. I don't use AOL with FAA anymore.
It is hard to know what you don't get. I didn't even know there were weekly notifications from FAA for years. I don't know why on AOL I would get some stuff and not others. I did get some emails from visitors. This seems to be an issue between AOL and FAA. THey even say as much. It doesn't go to spam they just block them. Why FAA can't fix it I don't know. It's not like I have a problem with other mail. It seems to me if there is an issue between FAA and AOL then FAA needs to find out why. But I doubt we will ever know the story or reason. Anyway there doesn't seem to be a problem with Gmail that I know of.
I haven't gotten sales notification for months. I check behind the scenes daily for them. One potential customer sent email via FAA, I didn't see it for months. I do get email from my other links do I know t isn't a chrome issue. So check behind the scenes daily!
For what it's worth when I got active on this site, I got a few emails and then for some reason they abruptly stopped. I've had a few sales and I've not seen one notification. Behind the scenes, there is a monthly newsletter and a weekly update option which I've selected to Yes and Sunday, but I don't think I've seen these?
Recently, I went into the settings of my email provider (mail.com) and whitelisted - at - fineartamerica.com. I guess I'll have to wait and see if that makes a difference?
I don't seem to have any problems with my gmail. Once in a while I find one of the FAA marketing, or the artist spotlight type emails in the spam folder.
I have gotten all my sales notifications, and to my knowledge I always get notified when someone sends a message from my profile too. Unfortunately, most those messages from my profile are total junk and not sales leads.
I keep seeing the "discussions" about emails not coming through but I have never had a problem with it.
I have five or six FAA accounts. All have a different email address including Gmail, Comcast, and Yahoo. All of them are forwarded to my main Yahoo Business mail account and to my knowledge I get everything.
I know I get all the sales notices from all the accounts. I also get all of the updates from all of the accounts and I get all of the advertisements targeted to all of the accounts.
I am not saying that because I am getting all the emails that there is no problem or that other people are not having some sort of problem. It just seems strange to me.
What really seems strange to me is that FAA does not use or have a special "messageing" or "email" that runs within the platform and take all of the other email servers out of the equation.
Several of the other selling platforms that I sell on have their internal email programs.
@Abbie - At least at the customer interface level, EarthLink filters/blocks emails at the email address level or at the domain level. I checked to see if any FAA email is blocked or if the domain is blocked and they are not. Since that is not the problem, when I contact EarthLink what specifically do I ask them not to block or whitelist?
i just don't get why this site doesn't use an entirely different server/service to send out tech mail. our stuff is spammed because of the - sales notices, group updates and all that stuff, it creates a pattern and its all spam then.
but if we used someone else, at least for the tech/customer support, that mail would go through. half the complaints in this site is - they never sent me anything, then call the place names and such. it couldn't be that hard to implement such a thing. (not for me anyway, i'm more of a director of ideas).
from my point of view telling people that these servers, and those servers etc can't get the mail is a huge problem. and telling people to use gmail etc because its the last place that doesn't filter, isn't an answer either. i think this should be a priority for the site to work on. i know in the past i lost customer mail before i switched.
I just don't get
I don't understand
I can't see why
Yours is not to reason why....... That's Sean's domain...
Guys. It's simple
Some providers block the emails. Our emails go out via different servers because we send so many emails an hour. From passwords, newsletters, tech/customer support, visitors emails..... Email campaigns..... Updates.....
We are blocked
We spent an inordinate amount of time filling out interminable forms on email sites telling them not to do it.
It's all automatic. Within a week we are blocked again.
There is nothing we can do... It is the price of being so busy. It's a bummer. More so for us in support than you in the forum, believe me. Nothing like a death threat at breakfast because someone hasn't received a password for two days (yes that's happened).
Abbie said: " . . . There is nothing we can do... It is the price of being so busy. It's a bummer. More so for us in support than you in the forum, believe me. "
An "aha" moment for me, for sure. This has happened to me, too. Not at FAA and certainly not on this scale, but personally and at Facebook. About every 10 days I do a give-away in a local group as a promotion for my work. The group moderators like me; the members like me; everyone likes my give-aways. Everyone but Facebook. I thank everyone who comments in my thread and do my best to keep the responses personal and varied. Despite that, if get and give too many comments and especially if I work too fast, I get blocked for being a spammer.
right WE are blocked. if the site used a different service that had our name in the tile - that would be the help desk so those would go through. it wouldn't be contaminated with our, well i don't want to say stink, but that.
forms won't work when we form a common mass mailing spam pattern. a different address that only handles the mail is what we need.
i watched my spam filter in the mail program say this looks like spam because i got so much.
Maybe it would be possible to route important emails through one server. Say, tech/order support, password requests and the emails that are sent when someone clicks on the “email the artist” button and sends an email.
If the rest of the stuff gets blocked its not good but it’s not going to cost sales, at least not as directly.
Those few are mission critical for the site to do business and artists to do business. I’ve been handing out business cards to people from around the world since I hit the road in February and telling everyone who gets one that the best way to get ahold of me is through the site. I might as well just have burned them all.
Every commerce site sends out all kinds of emails and most send a lot more than I ever got from FAA when everything seemed to come through and for better or worse emails from other sites don’t seem to ever get blocked.
Not looking to argue or for a response but it’s really a big deal.
I use gmail for my FAA contact. I get some emails about new comments, I rarely get any other email, including sales. So I check behind the scenes.
Nothing from FAA has ever gone to a spam folder.
My solve for not getting emails from potential clients via the FAA "Contact" link, was to put my personal contact email on each image page & my About page. As yet I haven't been spammed & I get a couple emails a month from visitors this way.
If you have your own domain, it looks like you can get around this by creating a vanity (not sure if that's the right term) email address associated with your domain, route the FAA emails through there so that they automatically forward to the email provider that is blocking them. No need to setup a Gmail account. Its usually free to do this I think.
yourname@yourAWSDomain.com (or any other domain you own)
When the email passes through that Earthlink doesn't seem to block it.