i have a client who wants to buy a shower curtain of one of my images, but she cannot get the sale to go through, and had tried 2 valid credit cards
does anyone know what could be the problem?
does she have to have an "account" with FAA?
she is using a link to a shower curtain i posted..
I almost lost a sale because of this. I worked with the customer and determined she was putting in the full state instead of the two-letter abbreviation (i.e. you have to put in AZ.) I've had people order without accounts so I don't think it's that, see if the state abbreviation works
Problems are often due to the address being input in a way that FAA doesn't accept (as Chance mentions above). Is your customer getting a message that's something like "Something's wrong"? If so, make sure she isn't putting in a PO box, or any symbols (like #), etc. Go over the address with a fine tooth comb, in other words.
I had an issue like this recently too, I was told by Abbie that it could also happen if a customer accidentally puts a space after they type in their name because the system sees that as a symbol. It would appear that the system is really picky about things. It's quite frustrating as this person had bought from me before with no issues and then all of a sudden had an issue and couldn't complete the sale, they tried three or four times and got so frustrated that they didn't come back, so I lost that sale.
what messed me up like 5 times, was when i thought i had a mastercard (the company used to be a mastercard), but now its a visa. and i chose the wrong one. but the site didn't tell me that was the bad part. until i figured it out, i couldn't buy anything. it might be as silly as that. or they put the wrong date or code in. or they didn't use their full name like it was written on the card.
Hello Ann, hope your issue is soon to be resolved, congrats and the best of continued success here at Fine Art America/Pixels with your extraordinary and masterful gallery!!!! Let your client know to review all her input information is exact.....