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Linda Schuster

1 Month Ago

Helping A New Artist

I am new to selling on FAA. I have sent 2 questions to the contact section. I sent them to the technical staff. It’s been almost a week and I’ve had no response whatsoever. Is this typical of this site? I have sold on other sites such as Etsy, Amazon and ebay. They all respond to questions right away. Not feeling good about any questions I might have in the future.
Thank you,
Linda Schuster Greeting Cards

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Tibor Tivadar Kui

1 Month Ago

Maybe it is better to ask here on forum...or contact Abbie.

 

Jessica Jenney

1 Month Ago

You can ask your questions here in the thread if you want. Also, you may not have received a reply if your email program blocked the email. Gmail is best.

You also need to upload an avatar so you can be found in the search here.

 

David Bridburg

1 Month Ago

Linda,

The forum is part of the FAQ here.

The staff is extremely good, but kept busy by many things after the Christmas rush. Things should be settling down about now.

Dave Bridburg

 

Abbie Shores

1 Month Ago

Actually I have answered both your questions by email

I will answer them again here

You can change the name or title which appears on your profile by logging in and going Behind the Scenes | CONTACT INFORMATION

All your tools are in that area. I always suggest taking a while to just look around and see what you can do. Instructions are on each page.

If you want just one name, put it in the first name area and then put a space in the last name area

It is best not to add photographer or art to your name as we automatically add art anyway. Search will just look for your name and your medium is all over your account

If you have a premium site you need to change it there also. Log into that site under administrator. Website Appearance/header

If you need the link changed, then you need us to do that using the email on the account. We will check and, if nobody else has it, we can do that for you straight away.

No capital letters, or characters apart from a dash (-) and please keep to under 20 letters (inc dashes)

Let us know if this is what you need using the email on the account

Search pages will take 24 hours to catch up with the change if you already appear there


You are logged in hence seeing the base prices

Now please read this post as most other oft asked questions are answered there. It was at the top of the discussions page

Fine Art America https://fineartamerica.com/showmessages.php?messageid=4839599
Pixels https://pixels.com/showmessages.php?messageid=4839599

 

Abbie Shores

1 Month Ago

For future reference, just so you know... I am Tech support. Just little ol' me. So I may be later than some sites to respond but I do respond and can always find answers given if you do not get them. Or just grab me in the discussions

 

Linda Schuster

1 Month Ago

Abbie Shores,
Thank you for responding to my discussion question. You said that you answered my questions by email. I have not received anything from you in my email. I just corrected an issue with my address, do you think that was the problem?
Thanks for your help,
Linda Schuster with Smart Blondes

 

Jessica Jenney

1 Month Ago

Linda, I wouldn't put your email in the thread. Many emails from FAA are not being received for awhile now. I have not received my daily emails about comments on my work.

 

Abbie Shores

1 Month Ago

If you had an email issue then that may have been the reason

Also do check your spam folder

 

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