6 Days Ago

Return Print Was "unable To Forward"

I was returning two prints (of my own paintings) as they were rendered very dark and flat in color. My own printer did a better job.
They came back "unable to forward". Why?
Does anybody else have similar experiences?
There is nobody to call or talk to about, is there?
Regards,
Claudia

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Abbie Shores

6 Days Ago

You don't return prints now

Please contact Customer Support

https://fineartamerica.com/contactus.html?tab=contactus

Claudia Dose

6 Days Ago

Thank you Abbie.
I had already filled out the form for returns that the contact page leads to and got the stickers with the order numbers that I placed on the package. There was never any confirmation email etc.
I left a message on that contact page too, but never heard back.
I found a phone number in the forum (not on the contact page) and called, the guy was very friendly and told me that he now filed a "ticket" and Alison would handle my case and email me. I am waiting for her email now...

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